Fix your support. Protect your revenue.
I help technology companies build support organizations that protect revenue, keep customers, and scale without breaking, across EMEA, APAC and beyond.
Operational profile
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Years leading global operations
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Continents operated
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Enterprise brands scaled
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Languages spoken
Available for select advisory & fractional engagements
Built inside
About
Two decades turning support into a growth engine
I'm Jean-Séraphin Ky, a support and customer-experience executive with over twenty years building high-performing, follow-the-sun organizations inside some of the most demanding technology environments in the world.
From scaling Snowflake's global support across EMEA and APAC, to running NetApp's field operations from Amsterdam to Dalian, to leading operational turnarounds at Lightspeed, my career sits at the meeting point of people, process and customer outcomes.
Approach
Four principles behind every engagement
Revenue
Revenue protection, first
Every support operation I build is engineered to protect ARR, turning escalations into loyalty and customer feedback into product change that keeps customers renewing.
Data
Decisions from data
Executive dashboards, SLA governance and Six Sigma rigor: measurement frameworks that turn noise into a plan you can act on.
People
Teams that outlast the engagement
I build leadership benches, not just org charts: talent pipelines and coaching cultures that hold performance long after I leave.
Boardroom
A board-ready lens
A cross-functional view across leadership, go-to-market, product and engineering. I speak in the language of risk, retention and growth.
Services
Where I add value
Six ways I work with leadership : from strategy to hands-on transformation.
Let's build something that lasts
Whether you're scaling a support org, protecting revenue through better customer experience, or need an experienced hand on your board. I'd welcome the conversation.